Willco Extrusion Limited Warranty
Willco Extrusion LLC (“Willco”) warrants that our products will be free from any defects in materials and workmanship within one year of the original purchase. That does not mean that a product that simply and naturally wears out from normal use is a candidate for a warranty replacement or a refund. Like tires, brake pads or the shoes on your feet, everything wears out and when it does, that does not mean you did not receive good value for your money.
We always strive to be reasonable and believe in true customer satisfaction. We will work with you for a fair resolution to any issue you may have. Fair is defined as being fair to both you, the customer, and our company. Our decision is final and will consist of either an exact (1 to 1) replacement of your broken or damaged flap(s) at no charge or charge you a prorated amount for a replacement, meaning we may extend a discount to you to purchase a different and/or more suitable product. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue.
PLEASE NOTE: We will not give replacements for flaps that are not actually broken or damaged. Proof of actual breakage and the specific number of flaps damaged is required via photo evidence or shipment of the flap(s) back to us (at your expense).
Exclusions to this warranty include wear due to severe environmental conditions, impact breakage from backing up over curbs or other objects, chemical contamination, such as spilled gasoline, vehicle accidents, misuse, abuse, incorrect installation, incorrect use, etc.
Damaged products due to the freight carrier must be brought to our attention immediately so that the proper insurance claims can be filed with the shipping carrier. If necessary, products must be returned to Willco — in their original packaging — no later than 30 days from the invoice date. The claim will be evaluated by the freight carrier and may be refunded based on the evidence.